Why do you complain about free services?

I always find it so strange when people take things for free and then complain about them. Like Facebook. OK fine, complaining about Facebook is one of the tenets by which our technologically-connected society lives.

But to think that something better is actually coming to you from these services is absurd. It’s like getting a present from someone and complaining to them that it isn’t good enough.

Unfortunately we really are getting in that mindset. We’re aware of the better things out there and we’ve been trained to get lots of free things so that we’re beginning to think that that’s how it should be and if it’s different, we’re being screwed.

Dan Ariely, in the video below, talks about what a big leap there is between free and practically free. Once something is free, starting to charge for it is very difficult.

I’m always curious to see what happens the day Google starts charging for services like Google Analytics or Google Apps. Ah, an interesting, revolutionary, sobering day it will be.


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