It took me a couple of hours to find the solution that worked. Why so long? It’s a mix of Blackberry making this important task seemingly impossible to do and people putting up “How to” posts without showing a publish date making it often difficult to decipher what is actually still useful information.
So in order to help you eliminate the waste of time, I’ll point you in the right direction.
1. You need the not most up-to-date version of Blackberry Desktop Software (AKA Blackberry Desktop Manager) in order to succeed in this task. So, uninstall the new version if you have it on your computer.
2. Click here in order to access a file you can download of the version you need: 6.1. Download and install it.
2. Go to this page and follow these amazingly easy to follow instructions.
This worked totally smoothly for me. Yay!