I have found over and over again that misunderstandings and miscommunication are abundant on the Web. It’s a great place to communicate with people and yet to a certain extent, you’ve gotta wonder when it has more of a negative effect than a positive one.
Are there more misunderstandings on the Web than in other writing modes of communication? Not that many others really exist anymore. And none are comparable to the Web.
I think that it’s important to know when to draw the line and say, “This should be discussed by phone or in person.” The Internet is such an awesome tool for communicating with people all over the world but the moment it contains too much miscommunication, it defeats the purpose.